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Free Shipping on orders over €45 in the Netherlands. Check Shipping rates here

Free Shipping on orders over €45 in the Netherlands. Check Shipping rates here

Shipping and Return Policy

Shipment - I placed my order, now what ?

We ship your food packages within 1 working day after receipt of payment. We use the services of Post NL for delivery within the Netherlands and their partners across the European Union. You will receive a tracking code to track your order once the package has been scanned at the PostNL distribution point.

Free shipping policy

  • Orders above 45€ - Free Shipping to The Netherlands
  • Orders above 59€ - Free Shipping to Belgium and Germany
  • Other locations - shipping subsidized under 60€ or 65€

Return and Cooling-off period

 If found unsatisfactory, products (except mangoes) purchased via www.chainmasala.com can be returned within 7 days of delivery. No returns will be accepted beyond this 7 day period. Fresh fruit, opened or damaged products cannot be returned - check the section Refund Policy for Mangoes.

Return Procedure

In case of a return of products, we will refund you the amount paid for the returned products (except mangoes.) Please follow the following steps to effectively process your return.

  • Please contact us about the return by sending an e-mail, with your order number.
  • We will assist you further by email or phone.
  • Upon receipt and examination of returned goods, we shall return the amount paid for the products to an indicated bank account.

Refund Policy for Mangoes (revised due to Covid-19 situation)

  • We will try our best to make sure the fruits are checked before we pack and ship. 
  • We cannot offer a refund this year due to the limitations imposed by Covid-19.
  • Special provisions will be communicate to our customers who use the pick up location as an option.
  • Customer can contact us on our email address : chainmasala@gmail.com
  • Receiving the parcels is responsibility of the customer, and Chai n Masala is not responsible for arranging re-delivery of the parcels.